Cristin-resultat-ID: 1052212
Sist endret: 30. oktober 2017, 11:02
NVI-rapporteringsår: 2014
Resultat
Vitenskapelig artikkel
2014

Making work invisible: New public management and operational work in critical infrastructure sectors

Bidragsytere:
  • Petter Grytten Almklov og
  • Stian Antonsen

Tidsskrift

Public Administration
ISSN 0033-3298
e-ISSN 1467-9299
NVI-nivå 2

Om resultatet

Vitenskapelig artikkel
Publiseringsår: 2014
Publisert online: 2014
Volum: 92
Hefte: 2
Sider: 477 - 492
Open Access

Importkilder

Scopus-ID: 2-s2.0-84902330924

Beskrivelse Beskrivelse

Tittel

Making work invisible: New public management and operational work in critical infrastructure sectors

Sammendrag

Based on a study of reliability consequences of new public management (NPM) reforms in Norwegian critical infrastructure sectors, this article suggests that the discourse of work found in NPM renders essential aspects of operational work invisible – including practices that are known to be of importance for reliability. We identify two such organizationally ‘invisible’ characteristics of operational work: the ever ongoing situational coordination required for keeping a water supply system or an electricity grid running, and the aggregating operational history within which this happens. In the reorganized infrastructure sectors, these crucial aspects of operational work fit poorly in market oriented organizational models and control mechanisms. More generally, our analysis contributes to the understanding of how some types of work fit poorly within the discourse of work found in NPM.

Bidragsytere

Petter Grytten Almklov

  • Tilknyttet:
    Forfatter
    ved Studio Apertura ved NTNU Samfunnsforskning AS

Stian Antonsen

  • Tilknyttet:
    Forfatter
    ved Software Engineering, Safety and Security ved SINTEF AS
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