End-to-end Infrastructure for Usability Evaluation of eHealth Applications and Services

eHealth technologies are widely used in collaborative health care services involving multiple different user groups. A very important aspect of the design and development of such applications is the ease-of-use and user-friendliness of the user interface for the end-users. Usability testing is performed in a simulation or real environment to ensure that the system is adapted to the specific needs of the different end-users and to evaluate the interaction between users and system. The aim of this paper is to present an infrastructure for end-to-end usability testing of eHealth technologies in a controlled environment simulating both the Point-of-Care and the Health and Care Service Provider. The primary focus is on the requirements and technical aspects of the test infrastructure itself, but on top of that also a trial project is presented where the proposed usability testing infrastructure has been used and validated