Cristin-resultat-ID: 1274514
Sist endret: 24. september 2015, 22:06
Resultat
Vitenskapelig Kapittel/Artikkel/Konferanseartikkel
2008

The Impact of End-user Characteristics on End-users’ Experience of e-Government Services for the General Public

Bidragsytere:
  • Asbjørn Følstad
  • Petter Bae Brandtzæg og
  • Jan Heim

Bok

Om resultatet

Vitenskapelig Kapittel/Artikkel/Konferanseartikkel
Publiseringsår: 2008
Sider: 9 - 15
ISBN:
  • 9789728924553

Importkilder

SINTEF AS-ID: S8088

Beskrivelse Beskrivelse

Tittel

The Impact of End-user Characteristics on End-users’ Experience of e-Government Services for the General Public

Sammendrag

The success of e-Government services for the general public depends to a large extent on end-users’ subjective experience of the service. End-users’ experience clearly depends on the quality of the service, but end-users’ experience may also depend on characteristics in the end-user population. The possible impact of end-user characteristics on experience of e-Government services was investigated on basis of the results of an online survey with 655 respondents. The survey was designed to measure end-users’ experience of Norwegian e-Government services. The results show that end-user characteristics have a small but significant impact on experience. End-user characteristics related to e-Government service use, general Internet behavior and education seem to be better predictors of their experience than age and gender.

Bidragsytere

Asbjørn Følstad

  • Tilknyttet:
    Forfatter
    ved Software and Service Innovation ved SINTEF AS
Aktiv cristin-person

Petter Bae Brandtzæg

  • Tilknyttet:
    Forfatter
    ved Software and Service Innovation ved SINTEF AS

Jan Heim

  • Tilknyttet:
    Forfatter
    ved Software and Service Innovation ved SINTEF AS
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Resultatet er en del av Resultatet er en del av

Proceedings of IADIS International Conference of e-Society 2008.

Kommers, Piet; Isaías, Pedro. 2008, IADIS Press. Vitenskapelig antologi/Konferanseserie
1 - 1 av 1