Cristin-resultat-ID: 1485761
Sist endret: 11. august 2017 12:42
Resultat
Vitenskapelig foredrag
2017

User participation for successful development of eHealth Self-management Interventions

Bidragsytere:
  • Cecilie Varsi
  • Elin Børøsund og
  • Jelena Mirkovic

Presentasjon

Navn på arrangementet: The 2017 European Conference in Nursing and Nursing Research
Sted: Malmø
Dato fra: 4. juli 2017
Dato til: 5. juli 2017

Arrangør:

Arrangørnavn: European Academy of Nursing Science

Om resultatet

Vitenskapelig foredrag
Publiseringsår: 2017

Beskrivelse Beskrivelse

Tittel

User participation for successful development of eHealth Self-management Interventions

Sammendrag

Background: eHealth interventions have the potential to support patients in self-managing their illness, improve quality of life and enhance self-efficacy. Despite interest from patients and their health care providers, eHealth interventions are seldom used as intended and have high attrition rates. To avoid this, it is important to ensure that the interventions are designed in line with the users’ requirements and contexts. Therefore, at Center for Shared Decision Making and Collaborative Care Research, Oslo University Hospital, we use Service Design methods to involve end-users and other stakeholders in the whole process of design and development of eHealth interventions. This presentation will show how we integrate the Service Design methods into our work, by showing some examples. Materials and Methods: Service Design (Stickdorn & Schneider 2011) is used as an approach to support the entire design and development process, aiming to elicit user wants and needs, and identifying how to best fit the eHealth intervention into the daily routines of patients and health care providers. Together with researchers and software developers, patients and health care providers are involved at each stages of intervention development. In the initial phase we use methods such as interviews and focus groups with stakeholders to identify their needs and requirements and observations to identify contextual conditions. The results are summarized into for example intervention Journey maps (“road maps”) or Personas (fictive patient characters). Based on gained insights, the next phases include series of workshops, where we together define opportunities, get inspiration, co-create ideas and develop intervention prototypes. Prototypes are then iteratively tested, validated and adapted through series of formative evaluations, using methods such as usability testing, think-aloud protocol, before the interventions are ready for final efficacy trials. Results: We will present some examples of how Service Design methods can be used to involve different stakeholders into design and development of eHealth intervention. The close collaboration between researchers, software developers, patients and health care providers creates a genuine platform to develop solutions which are inspired by genuine behaviors, contexts and needs. Conclusions: Even if the involvement of patients and health care providers is time-consuming and there is need for careful facilitation, the Service Design approach is useful for creating eHealth and other healthcare interventions that are in line with the users’ needs and requirements. In this way, we are able to create interventions that people want to use, and thus contributes in creating better health for people.

Bidragsytere

Aktiv cristin-person

Cecilie Varsi

  • Tilknyttet:
    Forfatter
    ved Avdeling for Digital Helseforskning ved Oslo universitetssykehus HF
Aktiv cristin-person

Elin Børøsund

  • Tilknyttet:
    Forfatter
    ved Avdeling for Digital Helseforskning ved Oslo universitetssykehus HF

Jelena Mirkovic

  • Tilknyttet:
    Forfatter
    ved Avdeling for Digital Helseforskning ved Oslo universitetssykehus HF
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