Cristin-resultat-ID: 1499674
Sist endret: 28. september 2017 13:02
Resultat
Vitenskapelig foredrag
2017

Facility management and end user involvement in architectural design and planning – the chosen approach influences the experiences in realized servicescape.

Bidragsytere:
  • Daniela D Lundesgaard og
  • Xiang Ying Mei

Presentasjon

Navn på arrangementet: The 24th Nordic Academy of Management Conference / NFF2017
Sted: Bodø
Dato fra: 23. august 2017
Dato til: 25. august 2017

Arrangør:

Arrangørnavn: Nordiska Företagsekonomiska Föreningen/NFF

Om resultatet

Vitenskapelig foredrag
Publiseringsår: 2017

Beskrivelse Beskrivelse

Tittel

Facility management and end user involvement in architectural design and planning – the chosen approach influences the experiences in realized servicescape.

Sammendrag

Abstract Purpose The purpose of this article is to investigate how the needs of end users (facility managers and employees) in regard to the organizational environment of public buildings are taken care of in architectural design and planning. Further, if the chosen approach of user involvement influences the end users´ responses and experiences in realized public buildings/servicescapes. Design/methodology/approach Qualitative interviews are used to investigate the type of user involvement of facility managers and end users during the design and planning process. Findings – tentative: The chosen approach during the design and planning process will influence the quality of facility managers and employees’ work conditions. Practical implications It is crucial to involve facility managers and end users in early stages of the architectural planning and design of public buildings through a participative approach to secure satisfaction and commitment to the building. Originality/value Approaches using Insights are gained in techniques used in architectural planning and design and that co-creative approaches in design and planning of the servicescape can create better solutions and thus satisfaction with public buildings. Keywords Architectural design, service management, co-creation, servicescape, participatory approach, co-creation techniques Paper type Research paper

Bidragsytere

Daniela D Lundesgaard

  • Tilknyttet:
    Forfatter
    ved Institutt for reiseliv, opplevelsesnæringer og markedsføring ved Høgskolen i Innlandet
Aktiv cristin-person

Xiang Ying Mei

  • Tilknyttet:
    Forfatter
    ved Institutt for reiseliv, opplevelsesnæringer og markedsføring ved Høgskolen i Innlandet
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