Sammendrag
In traditional information systems literature, there is great focus on the need for top
management involvement and involvement of the users, when considering implementation
of technology in an organization. However, how the IT-department in an organization is
involved has not received as much attention. Through our research, we have interviewed the
IT-department in five Norwegian municipalities, who have participated in an innovation
project to implement welfare technology. Our findings show that this important function in the
age of digitalization of public health care is not involved early enough in implementation
projects and is still treated as a 8 am-4 pm service by Norwegian municipalities. We argue
that the IT-department needs to become an integrated part of the future health care services,
and should no longer be considered a support function.
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