Cristin-resultat-ID: 2016356
Sist endret: 5. september 2022, 14:16
NVI-rapporteringsår: 2022
Resultat
Vitenskapelig artikkel
2022

Tensions in digital servitization through paradox lens

Bidragsytere:
  • Zsofia Toth
  • Alexey Sklyar
  • Christian Kowalkowski
  • David Sörhammar
  • Bård Tronvoll og
  • Oliver Wirths

Tidsskrift

Industrial Marketing Management
ISSN 0019-8501
e-ISSN 1873-2062
NVI-nivå 2

Om resultatet

Vitenskapelig artikkel
Publiseringsår: 2022
Volum: 102
Sider: 438 - 450
Open Access

Importkilder

Scopus-ID: 2-s2.0-85124810240

Beskrivelse Beskrivelse

Tittel

Tensions in digital servitization through paradox lens

Sammendrag

Two of the most disruptive changes in today's business markets are servitization and digitalization. Their increasing convergence into digital servitization leads to tensions both within and between organizations. The authors investigate such intra- and interorganizational tensions by applying a paradox theory lens. The study draws on 56 depth interviews and multiple site visits from two cases in the aerospace and maritime industries. Linked to the paradoxes of organizing, learning, belonging, and performing, eight tensions emerge from the findings. The intra-organizational tensions include digitally enabled control, digital upkeep, professional identity, and performance priorities. In turn, the interorganizational tensions comprise platform-based coopetition, information superabundance, organizational identity, and data utilization. For practitioners working with digital services, this study suggests an audit of tensions to inform continued formulations of a mitigation strategy.

Bidragsytere

Zsofia Toth

  • Tilknyttet:
    Forfatter
    ved University of Durham

Alexey Sklyar

  • Tilknyttet:
    Forfatter
    ved Linköpings universitet

Christian Kowalkowski

  • Tilknyttet:
    Forfatter
    ved Linköpings universitet
  • Tilknyttet:
    Forfatter
    ved Hanken - Svenska Handelshögskolan

David Sörhammar

  • Tilknyttet:
    Forfatter
    ved Stockholms universitet
Aktiv cristin-person

Bård Tronvoll

  • Tilknyttet:
    Forfatter
    ved Institutt for økonomifag ved Høgskolen i Innlandet
  • Tilknyttet:
    Forfatter
    ved Karlstads universitet
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