Cristin-resultat-ID: 234699
Sist endret: 29. november 2008 11:55
Resultat
Vitenskapelig foredrag
2006

Nurses responses to patients’ cues and concerns. A quality assessment comparing patients’ evaluations with a coding scheme for appropriate response

Bidragsytere:
  • Hilde Eide
  • Tom Eide
  • Tonje Sibbern
  • Tone Rustøen
  • Audun Stubbhaug og
  • Arnstein Finset

Presentasjon

Navn på arrangementet: The International Conference of Communication in Health Care
Sted: Basel
Dato fra: 5. september 2006
Dato til: 8. september 2006

Arrangør:

Arrangørnavn: EACH, European Assocaition for Communication in Health Care

Om resultatet

Vitenskapelig foredrag
Publiseringsår: 2006

Beskrivelse Beskrivelse

Tittel

Nurses responses to patients’ cues and concerns. A quality assessment comparing patients’ evaluations with a coding scheme for appropriate response

Sammendrag

Nurses responses to patients’ cues and concerns. A quality assessment comparing patients’ evaluations with a coding scheme for appropriate response H Eide1*, A Finset2, A Stubhaug, 3 T Rustøen1 1Oslo University College, N, 2University of Oslo, N, 3 Rikshospitalet University Hospital Hilde.Eide@su.hio.no To give an appropriate response when patients express concerns and worries is a challenge to health care professionals. Uncertainty exists to what is an appropriate response and researchers, clinicians and patients do not agree on this subject. In order to establish empirically based norms about appropriate responses, The Verona workgroup on sequential analysis have set out to reach a consensus based description of appropriate responses to concerns and cues. In order to identify the patients’ view of appropriate responses to cues and concerns, the first consultation of twenty patients with medical unexplained widespread pain with a nurse at a pain clinic was videotaped. First the tapes were coded to identify expressed concern and cue cues according to a coding scheme developed by the Verona workgroup. Then the tape was shown to the patient and stopped at each cue and concern. The patient was asked to evaluate if the repose was helpful, neutral or unpleasant. When the criteria for appropriate response are defined, the responses from the nurse will also be evaluated with this method. The results from these twenty consultations will be presented. Preliminary data from two patients show that one patient evaluated eighteen responses; six responses were neutral, five were unpleasant, five were evaluated as very unpleasant and only one as helpful. In the other consultation the patient evaluated in total 34 response, of which 19 were very helpful, 13 were helpful and one was neutral. In the presentation results from all twenty consultations will be presented and the results from the patients' evaluations and the coder's evaluation will be discussed as well as clinical implications. Keywords: Appropriate responses, Empathy, Quality assessment of communication

Bidragsytere

Aktiv cristin-person

Hilde Eide

  • Tilknyttet:
    Forfatter
    ved Institutt for sykepleie og helsefremmende arbeid ved OsloMet - storbyuniversitetet

Tom Eide

  • Tilknyttet:
    Forfatter
    ved VID vitenskapelige høgskole
Aktiv cristin-person

Tonje Sibbern

  • Tilknyttet:
    Forfatter

Tone Rustøen

  • Tilknyttet:
    Forfatter
    ved Institutt for sykepleie og helsefremmende arbeid ved OsloMet - storbyuniversitetet

Audun Stubbhaug

  • Tilknyttet:
    Forfatter
    ved Oslo universitetssykehus HF
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