Sammendrag
This article explores how collective user participation of young people and birth parents in child protection services may help to improve service development. The term collective refers to the goal of improving services for everyone in the same situation. The article reports on 2 initiatives which were part of the action research project ‘User participation and professional service in the child protection services’. The initiatives took place in 2 different child protection centres in Norway. The first initiative was a dialogue-based participation group for youths in child protection, and the second was a group for parents who have lost custody of their children. The initiative for young people resulted in changes in the practice of the child protection centre, and the group for parents provided the parents with the opportunity to influence child protection services. The findings show that collective participation initiated by the child protection authorities can provide service-users with the opportunity to influence public services.
Vis fullstendig beskrivelse