Cristin-resultat-ID: 656296
Sist endret: 30. mai 2017 11:09
NVI-rapporteringsår: 2007
Vitenskapelig artikkel

Standardization of work: Co-constructed practice

  • Gunnar Ellingsen
  • Eric Monteiro og
  • Glenn Munkvold


The Information Society
ISSN 0197-2243
e-ISSN 1087-6537
NVI-nivå 2

Om resultatet

Vitenskapelig artikkel
Publiseringsår: 2007
Volum: 23
Hefte: 5
Sider: 309 - 326
Open Access


ForskDok-ID: r08009824

Beskrivelse Beskrivelse


Standardization of work: Co-constructed practice


There is strong pressure to achieve greater uniformity, standardization and application of best practices in the service professions, a sector that is growing in presence and importance. At the same time, there is a conflicting demand for the delivery of high- quality ( or high- priced or " knowledge-intensive") specialized or localized services. Our article analyzes information systems- enabled standardizing of service work through an in-depth interpretative study of an ongoing standardization initiative within the field of nursing. Nursing provides a graphic illustration of the dilemmas involved in the standardization of service work. In nursing, standardization is commonly a feature of projects to improve both efficiency and quality in health care. In contrast to the dominant conception of standardization as a largely top- down, imposed process, we offer a view of standardization as incomplete, co-constructed with users, and with significant unintended consequences. The article contributes by ( a) developing a theoretical perspective for the standardization of information- system-embedded service work and ( 2) providing operational and practical implications for system design and health care management.


Gunnar Ellingsen

  • Tilknyttet:
    ved Institutt for nevromedisin og bevegelsesvitenskap ved Norges teknisk-naturvitenskapelige universitet

Eric Monteiro

  • Tilknyttet:
    ved Institutt for datateknologi og informatikk ved Norges teknisk-naturvitenskapelige universitet

Glenn Munkvold

  • Tilknyttet:
    ved Fakultet for samfunnsvitenskap ved Nord universitet
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