More people are living with chronic or long-term disorders or other lenghty health challenges and they live longer, which gives an increase in patients who need health services. Seen in the context of the shorter lengths of hospital stays, and the outpatient clinics' increasing responsibility, there is a need to increase outpatient capacity without leading to more patient readmissions. Further, new servies should take into account the patients capacity to benefit from the services, and their level of health literacy is crucial. By developing new services using technology, patients will be able to be followed up closely in their own home with adapted treatment and information, a closer dialogue with the health service where there is a need, and the utilization of scarce resources in the health care system can increase.
The aim of the current study is to evaluate a digital outpatient clinic, and assess any differences over time in health literacy, digital health literacy, quality of life and overall satisfaction with the outpatient services. Furthermore, we will assess the intervention group's satisfaction with the digital outpatient clinic. We will also tailor and develop the digital services throughout the study based on continuous feedback and iterative processes.
