Using business process modelling to model integrated care processes: Experiences from a European project

This paper is a project report from the ongoing European project Nexes. We provide an overview of lessons learned from Nexes and propose guidelines for using business process modelling in integrated care processes. We will in this paper focus on the methodology used to model and describe existing chronic care processes and pathways in the Norwegian St. Olav’s hospital. The authors have been involved in the modelling activities in Nexes as researchers. We have informally collected our observations and have tried to compare them to other research results. Our conclusion is that conventional modelling languages and methodologies such as BPMN are useful but need to be adjusted and adapted to healthcare environments before being optimally exploited.