Quality modeling using general system theory

The concept of quality in accordance with ISO 9000 emphasizes a holistic view of organizations. This holistic view requires a description language to modulate organizations to specify the implied quality needs. Systems theory represents a holistic generic method of modeling organizations. This paper suggests the general systems theory as a generic method of modeling quality systems. The method is based on a simple rule: begin with the definition of quality, introduce the doctrine of duality to enhance a new quality aspect, and continue the quality doctrine to enhance new aspects in a tree structure. Based on this simple rule, the total aspect of a quality system model is specified, in which a quality system is represented by dual views. System architecture represents how a quality system is organized, system dynamics represents how the quality systems are developing with time, system ethics represents the quality system purpose and system learning represents the ability to adapt to a quality purpose. This method introduces a generic modeling method of technical, social and biological organizations before the model is limited by specified needs.