Sammendrag
The purpose of this research is to identify and measure FM performance and maturity in the Norwegian Universities and University colleges regarding: strategy, standards and policies, financial planning, investment appraisal, provision of service, organizational maturity and handling of data. This research is a case study with the combination of a qualitative and quantitative research method. The backgrounds of the organizational structure in the universities and university colleges, which participate in the research, are given. 11 (44%) of 25 (100%) heads of FM units answered the assessment. The data collected was analyzed and compared with the FM maturity matrix levels and the theoretical literature review of the important FM key performance indicators. The FM maturity matrix used in this study provides some good guidelines and expertise. The findings reveal the presence of FM strategies in universities and university colleges in Norway. The FM organization may not be fully integrated and communicated with the core business and the property owners. Most of the heads of FM units are aware of a need to develop better property and FM services integration to contribute creating values for the building’s owners and users through its lifetime. Some of the found lack of FM standards and policies understanding and implementation in these organizations, but it’s expected to improve. The FM performance management in most of these institutions is still based on the user complaints. Measuring PM and the use of FM technologies are also limited. The misunderstanding of the FM role in some institutions is spotted, as some of the heads deal with Property management responsibilities. The Maturity mapping model shows the potential, but it should be prepared more specifically for the Norwegian FM practices and work environment.
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