Urban Facility Management Role

This paper discusses a more active role of Facility Management (FM) to participate in the development of urban area with aim to build competitive and healthy surroundings with a high quality for residence, business and spare time. FM, as a supporting service in operational phase of the built environment (buildings, complexes or areas), can pursue the development from the first start of the user phase until its end. An active role is seen to launch and facilitate co-creating the place together with estate owners or users in many perspectives, such as creating better environment (e.g. sustainable oriented, against gentrification) or better services (e.g.. help services for elderly people, financial models for supporting the better living condition, inter-generation models). A more proactive and integrated FM role is seen even from the early beginning (strategic concept and early planning phase). An innovative approach is to develop a new model, as an answer on the questions how to capture the ‘urban value’ to build a quality environment. The model will use already known land value capture model (LVC), which seeks to generate revenue by extracting a portion of the gains in the value of land and property that result from improvements to joint projects, usually in transportation sector. The main question is how to step outside the profitable economic model to focus toward ‘social economy’ that aim to enrich the societal groups (employees in companies, residents in residential places, owners of the flats in buildings, users of public buildings etc.). Therefore, the innovation is focused on: changed business model (urban value capture model); modified forms of management (more proactive role for FM in the urban context); and new services for FM (oriented to a social responsibility).