Process Models as an Arena for Knowledge Creation and Cultivation

Interactive process support utilising novel workflow technology is promising for building information systems that are flexible regarding both business and IT infra¬structure trans¬formation to support emerging practices. To achieve such agile systems, process-models have to be aligned with the interests of several stakeholders. In particular, user access and update to process models presuppose comprehensible and expressive models. We propose a framework for eval¬uating the quality of process models from this point of view. Interactive process models may be seen as a representation of knowledge and an arena for the joint creation and cultivation of knowledge during process enactment. The proposed process model quality framework in particular incorporates Nonaka and Takeuchi's theory on knowledge creation.