Application of Patient Journey Methodology to Explore Needs for Digital Support A Multiple Sclerosis Case Study

Multiple sclerosis (MS) is a chronic disease with a highly variable course, and patients face a large number of health professionals during treatment and follow-up. We introduce a methodology for detailed analysis and visualisation of patient journeys. The purpose was to gain insight into MS-patients' needs, experiences, and desires. A case study with three patients over a period of 4-6 weeks revealed how they interact with health professionals in managing their disease. We have identified several areas where digital tools may improve the patients' quality of life, and support health professionals in their follow-up and treatment of MS.