Facilitating Innovation Processes in the Public Sector: How did the Process of Implementing Assistive Technology Unfold?

The Norwegian government poses great expectations for the public sector which is believed to play a crucial role to solve challenges in today’s society. This applies to the Norwegian healthcare services as well, where an ageing population and a projected lack of healthcare personnel create new and complex challenges. The Testing and Distribution Project was intended to solve some of these challenges by implementing assistive technology in all Norwegian municipalities. In this thesis I explore the complex process undertaken by multiple actors of organising and operationalising this innovation process. My aim was to better understand how the public sector works to digitalise and modernise healthcare services.