Revealing the Real Business Flows From Enterprise Systems Transactions

Understanding the dynamic behavior of business flows is crucial when improving or reengineering organizations. In this paper we present an approach and a tool to business flow analysis that helps us reveal the real business flows and get an exact understanding of the current situation. By analyzing logs of large enterprise systems, the tool reconstructs models of how people work and detects important performance indicators. The tool is used as part of change projects and replaces much of the traditional manual work that is involved.