Sammendrag
This paper provides a stagewise overview of the important issues that play a role in
technology adoption and use in organizations. In the current literature, there is a lack of
consistency and clarity about the different stages of the technology adoption process,
the important issues at each stage, and the differentiation between antecedents,
after-effects, enablers, and barriers to technology adoption. This paper collected the
relevant issues in technology adoption and use, mentioned dispersedly and under various
terminologies, in the recent literature. The qualitative literature review was followed by
thematic analysis of the data. The resulting themes were organized into a thematic map
depicting three stages of the technology adoption process: pre-change, change, and
post-change. The relevant themes and subthemes at each stage were identified and
their significance discussed. The themes at each stage are antecedents to the next
stage. All the themes of the pre-change and change stages are neutral, but the way
they are managed and executed makes them enablers or barriers in effect. The thematic
map is a continuous cycle where every round of technology adoption provides input for
the subsequent rounds. Based on how themes have been addressed and executed in
practice, they can either enhance or impair the subsequent technology adoption. This
thematic map can be used as a qualitative framework by academics and practitioners in
the field to evaluate technological changes.
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