The ICT capability of small and medium-sized logistics service providers

The main purpose of the paper is to provide information on the current status of the implementation of information and communication technologies (lCT) among the logistics service providers. It has been suggested that logistics information system capabilities can significantly enhance overall logistics competence. The aim in this research is to shed light on the ICT implementation and use in the small and medium-sized firms using a survey data from Finland, Norway, and Sweden. The fmdings indicate that the majority of the surveyed logistics service providers are familiar with computer technology and have some ICT tools available. The resuIts show important differences between companies from different countries: overall, the surveyed Norwegian logistics service providers are the most "technology-oriented".