Conceptions of Us-and-Them in Organizational Reification, Translation and Legitimation Processes -Two Best practice- and business process initiatives in Statoil oil and gas operations

The redesign of major business processes are presented through the experiences of two best practice-projects in Statoil. Reification, translation and legitimation are three aspects of communication and coordination processes that are addressed in the cases in order to understand how conceptions of us and them develop between users and developers in business process development.