Sammendrag
The aim of this paper is to examine the impact e-Government initiatives have on the municipal back-office structure, work processes and employees. Today, Norwegian municipalities face the challenge of meeting their role as service providers within tightening budgets and the reforms in public service organisations. When dealing with these issues, the public administration seeks solutions in the form of e-Government systems often coupled with inter-municipality collaboration. The implementation of new information systems invariably leads to new organisational structures and work process re-engineering. In this paper, we report findings from an interpretative case study from an e-Government inter-municipality initiative called the Smartkom project in the North-Jæren region in Norway. We used models of public government as the interpretive lens to analyse our data. We found that the organizational forms that emerge as a result of such initiatives include characteristics of different models and are continuously evolving. Based on our findings, we propose a new model that incorporate features of a specific type of network model called production network that the case municipalities can implement in the near future.
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