In the Norwegian Police Service (NPS) digitalization is regarded as a key process. Their current ICT-strategy points out that a major effort is needed in getting the police up to par with the challenges in contemporary society, as well as stressing the need for development of digital tools within this sector. What these strategies do not take into consideration is the possible consequences of a total digital makeover of a whole sector.
Our project asks what digitalization of a whole sector does to the knowledge production within this sphere, and what effects this has for societal development. Digitalization of police practices implies a radical increase in human-technology interaction on several levels in the organization and have a significant role in shaping the material environments, both within the police and among the public.
The Norwegian police enjoys high levels of trust, and although a healthy, public criticism exist, their words and actions are commonly ascribed authority. As such, police knowledge is a force that shapes society. Because of this, it is crucial to have knowledge about the effect digitalization has on knowledge production. Digitalization has measurable effects, but also less qualitative effects; it changes how people work and how information is interpreted and used. Pieces of information are entered into a network of databases, disseminated on social media sites, and information is increasingly recorded on digital devices. We claim that these digitalizing processes affect the status of information, working as processes that ascribe authority: when something is materialized trough technologies, uncertainty and complexity is reduced. This project will demonstrate the processes through which digitalization of the NPS have effects on what is ultimately considered facts about actions, crime and danger, affecting belief and conduct both within the police service and among the public.